01Changes and cancellations
- Rescheduling requires at least 3 hours' notice and administrative approval.
- The rescheduling penalty is 10% of the affected booking value, with a minimum of CLP 5,000. It applies once to the outbound, return or both affected legs and is non-refundable.
- 0 to less than 12 hours: 0% refund.
- 12 to less than 24 hours: 40% refund.
- 24 hours or more: 60% refund.
- The protected company share is calculated from the booking total. The refund is limited to the amount actually paid; no unpaid balance is mandatorily charged. The minimum deposit is 60%.
- flow: approximately 2 to 4 business days.
- mercadopago: approximately 2 to 4 business days.
- sumup: approximately 2 to 4 business days.
- manual: approximately 2 to 4 business days.
02Bookings and payments
Bookings must be requested in advance. Full payment or the minimum deposit shown during checkout is required to confirm the service.
03Waiting times
- Home or hotel: up to 15 minutes of courtesy waiting time.
- Airport: flights are monitored and the driver waits up to 20 minutes after the actual landing.
04Luggage
One suitcase up to 23 kg and one carry-on bag are allowed per passenger. Oversized luggage must be reported in advance.
05Liability
The company is not liable for items left in vehicles or missed flights caused by force majeure, road closures, extreme weather or third-party accidents.